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TERMS & CONDITIONS

1. Retention of Title

Goods supplied remain the property of CUSOL (CU SOLUTIONS) ABN 647 175 095, until full payment is made. CUSOL reserves the right to reclaim the goods from the buyer's premises if the invoice is not paid by the terms of the contract, nevertheless the goods shall be at the risk of the buyer from the time of delivery.

2. Refunds, Replacements and Repairs

Products returning for Refunds, Replacements or Repairs must be sent by courier to CUSOL customer service at 20B Mernda Avenue, Carnegie, Vic. 3163. Products are subject to the warranty terms of the manufacturer or importer of the product. 

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au. Where CUSOL considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to us will not be a cost for CUSOL..

To return goods that we have delivered to you, complete our online CONTACT form and request a "Return Allowed Number" which CUSOL will provide to the email address provided in the request. CUSOL will, at it's own discretion, inspect the goods, arrange for the goods to be sent for repair, or provide you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

REPAIRS :

The product must be returned with proof of purchase, it must not be modified or mistreated in any way and it must not have been serviced elsewhere. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident. We may provide you with an approximate fee for repairs however, this may vary due to reasons beyond our control. In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

REPLACEMENTS :

We recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods. If any goods arrive damaged, please contact us as soon as possible. Replacements and refunds of new products that are damaged on delivery or faulty from new, requires a proof of purchase of the product and is to be returned with all original packaging, accessories and/or manuals included.

Refunds may be made via the method of payment you used to make your purchase.

INCORRECTLY ORDERED/ CHANGE OF MIND :

Refunds are not normally provided where you have simply changed your mind or found the goods cheaper elsewhere. However, if goods have been incorrectly ordered, at CUSOL's discretion, customers may be credited less a restocking fee.

PROCEDURES FOR RETURNING PRODUCT :

The CUSOL web site offers an on-line facility where customers can enter the details of the product and the service required, the completed form is reviewed by our Customer Service team who may then provide you a return authorisation (RA) number. This number is used to trace your product from when it is delivered back to us and until we return it to you. If any goods cannot be easily returned to us please contact us using our "CONTACT" form and we will assist in the return of the goods.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data. We will not be responsible for any data loss.

The RA number should be clearly printed on the outside of the carton. Once the goods are received, our Customer Service will process your return within a reasonable time. In some cases returned goods must be assessed by the manufacturer or supplier. In these cases, extra time may be taken to resend goods to the appropriate service centres for assessment.

If products are out of warranty, after the product is serviced or replaced CUSOL and/or its supplier, we will charge for the return freight cost back to our customers.

3. Cancellation of Orders

Cancellation of orders will not be accepted unless by prior agreement, and then on terms that will compensate CUSOL for the cost of cancellation.

4. Special Orders and Buy-Ins

Special orders and buy-ins are goods specially bought in on customer's request. Prices for special orders and buy-ins are subject to change and depend upon the supplier's latest price list at the time of purchase.

Special orders consist of:

Non-stock items or low stock items.
(Note: Delays may occur due to suppliers minimum order value)
Orders for bulk quantities require customer acceptance of price, and estimated delivery date. Payment upon order is required. After acceptance of the quote by the customer, special orders cannot be cancelled or the goods returned unless the CUSOL supplier agrees to order cancellation and return of the goods.

Note: Special orders can be placed by email or via our Contact link. By ordering special orders, you accept the terms and conditions.

5. Backorders

The unsupplied items on an order will be automatically back ordered if the line item exceeds $5.00 unless the customer stipulates "no backorders".

The balances of orders will normally be dispatched unless the entire order is back ordered, in this case, freight will be charged when the backorder is sent.
or, in the opinion of CUSOL, the freight cost on the back ordered portion is substantial, in this case, freight will be charged.

Due to supply chain issues, back orders can sometimes incur long waiting times and come back into stock with a price rise from the supplier. In most instances, CUSOL will honour the original purchase price of the back ordered item, but if the price increase is substantial, we reserve the right to ask for additional payment to cover the cost of the increase. In such an event, the option to cancel and receive a refund of the original purchase price will also be offered.

6. Freight

Prices quoted are ex-store and delivery costs are payable by the purchaser. CUSOL delivers goods via road freight to all destinations in Australia. This method will automatically be selected unless you choose another method. Customers with specific carrier choice and special delivery instructions must clearly state these on orders.

Transport methods include:

Road freight and post (Australia wide, except WA country and all NT) see rates below:

Up to 5 kg:  $10 (inc. GST)
5 kg to 15 kg:  $15 (inc. GST)
15 kg or more:  $1 per kg (inc. GST)
A $30 surcharge applies to each satchel sent to NT destinations.

Western Australia country and all Northern Territory road freight & post rates:

Up to 5 kg: $30 (inc. GST)
5 kg to 15 kg: $45 (inc. GST)
15 kg or more: $3 per kg (inc. GST)

Melbourne metropolitan account customers only:

All road freight and post orders over the value of $100 will be dispatched free of freight charges. Melbourne Metro destinations are defined using our chosen freight forwarder.

7. Liability

CUSOL makes no warranty or guarantee regarding the suitability or replaceability of its products for any particular purpose, nor does CUSOL assume any liability arising from the application or use of any product, including consequential or incidental damage or injury. All operating parameters must be validated by the customer's technical experts.

8. Privacy Policy

CUSOL collect only information from suppliers and customers that is necessary to adequately conduct business.  We do not use any personal information we have collected for any other purpose without seeking the individual's consent first. Our full privacy policy is located on our website.